‘Return’ means an action of giving back the product ordered at Ski and Hai portal by the consumer. The following situations may arise which may cause the action of return of product:
- Product(s) delivered do not match your order;
- Product(s) delivered are past or near to its expiry date (medicines with an expiry date of less than 03 months shall be considered as near expiry);
- Product(s) delivered were damaged in transit (do not to accept any product which has a tampered seal):
Note: If the product that you have received is damaged, then do not accept the delivery of that product. If after opening the package you discover that the product is damaged, the same may be returned for a refund. Please note that we cannot promise a replacement for all products as it will depend on the availability of the particular product, in such cases we will offer a refund.
In the aforesaid unlikely situations, if there is something wrong with the order, we’d be happy to assist and resolve your concern. You may raise a Return request with our customer care within 07 (Seven) days from the delivery of the product. Ski and Hai reserves the right to cancel the Return request, if the customer reaches out to Ski and Hai after 7 days of delivery.
Upon receiving your Return/Refund request, Ski and Hai shall verify the authenticity and the nature of the request. If Ski and Hai finds that the request is genuine, it will initiate the Return and Refund process. Ski and Hai shall process the refund only once it has received the confirmation from the vendor concerned in respect of the contents of the product relating to that refund.
In the event of frivolous and unjustified complaints regarding the quality and content of the products, Ski and Hai reserves the right to pursue necessary legal actions against you and you will be solely liable for all costs incurred by Ski and Hai in this regard.
