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‘Return’ means an action of giving back the product ordered at Ski and Hai portal by the consumer. The following situations may arise which may cause the action of return of product:
Note: If the product that you have received is damaged, then do not accept the delivery of that product. If after opening the package you discover that the product is damaged, the same may be returned for a refund. Please note that we cannot promise a replacement for all products as it will depend on the availability of the particular product, in such cases we will offer a refund.
In the aforesaid unlikely situations, if there is something wrong with the order, we’d be happy to assist and resolve your concern. You may raise a Return request with our customer care within 07 (Seven) days from the delivery of the product. Ski and Hai reserves the right to cancel the Return request, if the customer reaches out to Ski and Hai after 7 days of delivery.
Upon receiving your Return/Refund request, Ski and Hai shall verify the authenticity and the nature of the request. If Ski and Hai finds that the request is genuine, it will initiate the Return and Refund process. Ski and Hai shall process the refund only once it has received the confirmation from the vendor concerned in respect of the contents of the product relating to that refund.
In the event of frivolous and unjustified complaints regarding the quality and content of the products, Ski and Hai reserves the right to pursue necessary legal actions against you and you will be solely liable for all costs incurred by Ski and Hai in this regard.
Delivery Date is depend upon your delivery pincode. We deliver within between 2 to 6 days. But actual delivery date is depend upon your pincode
Order TAT:
12pm (Mon-Sat) Except Govt. Holidays.
Once an order is received, it undergoes immediate packing and is prepared for shipping on the same day, provided that the order was placed before 12pm. In the event that the order is placed after 12pm, it will be shipped on the following day. Our warehouse operates from 9am to 5pm, Monday to Saturday, excluding public holidays.
Shipping Partner:
Shiprocket
Courier Partners:
Blue Dart
Delhivery
XpressBees
Ecom Express
Shadowfax
Ekart Logistics